We're here to help
Weighing up Estura for your store, or mid-shift and need a hand? Email us and a real person on the team gets back to you. No ticket portals, no phone trees — just a reply.
Email us at hello@estura.ca
The fastest way to reach us for anything — sales questions, setup help, billing, or a bug on the till. Every message goes to a real person on the Estura team.
Replies within one business day Mon–Fri, Eastern Time Often much sooner
What to include when you write in
A few details up front means we can usually sort it on the very first reply, instead of going back and forth.
Your store name or ID
Find your Store ID in Settings → Subscription. It lets us pull up your licence.
What you were doing
Ringing up a sale, printing a receipt, receiving stock — whatever you were trying to do at the time.
What went wrong
Any message on the screen, word for word if you can, and what you expected to happen instead.
A screenshot or photo
A quick snap of the till screen tells us more than a paragraph ever could — attach one if you can.
You might find the answer faster
Plenty of common questions are already covered. A quick look here often beats waiting on a reply.
Help & setup guide
Step-by-step setup, printer and cash-drawer tips, and how-tos for the everyday things you do on the till.
Open the guideFrequently asked questions
Offline mode, hardware, card processors, pricing and cancelling — the common questions, answered plainly.
Read the FAQDownload the app
Get the latest Estura for Windows, or update a till that's already running to the newest version.
Download for WindowsThinking about Estura for your store?
Happy to talk through whether it's the right fit — how it handles your provincial taxes, your printer and drawer, or moving over from another till. Start whenever you're ready, or ask us first.
No contracts Cancel anytime See full pricing